Frequently Asked Questions
Everything you need to know about our healthy kitchenware.
Are your products 100% natural and chemical-free?
Yes, all products at The Indus Valley are made from pure, natural materials like cast iron, clay, copper, and wood. We do not use any toxic chemical coatings like PFOA or PTFE.
How do I season my cast iron cookware for the first time?
Most of our cast iron products come pre-seasoned with vegetable oil. To enhance the non-stick surface, simply wash with mild soap, dry completely, apply a thin layer of cooking oil, and heat it on the stove for a few minutes before its first use.
What is the estimated delivery time for my order?
Standard shipping usually takes 3 to 7 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email and SMS.
What is your return and exchange policy?
We offer a 7-day return policy for unused products in their original packaging. If you receive a damaged or defective item, please contact our support team within 24 hours of delivery for a free replacement.
Can I use your cookware on induction cooktops?
Our cast iron and stainless steel ranges are fully compatible with induction cooktops. However, our clay and copper items are designed for gas stoves or traditional use only.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.